Transform Physio is required by the Privacy Act 1988 (Cth) (Privacy Act) to comply with the Australian Privacy Principles (APP) (subject to the other provisions of the Privacy Act). The APP’s regulate the manner in which personal information is handled, from collection, to use and disclosure, storage, accessibility and disposal. Transform Physio is also required to comply with the Spam Act 2003 (Cth) (Spam Act) and the Do Not Call Register Act 2006 (Cth) (Do Not Call Register Act)
What is Personal Information?
‘Personal information’ is any information or an opinion, in any form and whether true or not, about an identified individual, or an individual who is reasonably identifiable from the information or opinion ascertained. Examples include an individual’s name, address, contact number and email address.
Special provisions apply to the collection of personal information which is defined as sensitive information. Sensitive information includes the collection of Health Information for use by a Health Service.
What is Health Information?
‘Health Information’ is defined to be:
Examples of Health Information Transform Physio may collect include:
What is a Health Service?
‘Health Service’ is defined to mean:
The Privacy Act applies to all organisations that provide a health service, including Allied Health professionals. Transform Physio will only handle the minimum amount of health information reasonably necessary to provide the required health service.
Collection of Personal Information
To the extent required by the Privacy Act:
When Transform Physio collects personal information directly from you, we will take reasonable steps at or before the time of collection to ensure that you are aware of the purposes of collection, any other organisations (or types of organisations) to which we would usually disclose information of that kind, detail on how you access the information and how to contact us.
Use and Disclosure of Personal and Health Information by Transform Physio
The personal information you provide to Transform Physio will be collected for the primary purpose of providing high quality health care. If Transform Physio uses or discloses your personal and/or health information for a purpose (secondary purpose) other than the main reason for which it was originally collected (primary purpose), to the extent required by the Privacy Act, we will ensure that:
Where required, personal and/or health information will be disclosed as required or authorised by or under law or as otherwise permitted by the Privacy Act.
Why does Transform Physio collect Personal and Health Information?
Transform Physio collects personal and/or health information for a range of purposes including:
From time to time, Transform Physio will contact its Clients and non-Clients whose personal information has been collected for a range of reasons including:
You can let us know at any time if you do not wish to be contacted for any of these purposes. If you originally provide consent, your consent will remain current until you advise us otherwise.
How might we contact you?
We might contact you in a number of ways including:
We will not send you any commercial electronic messages such as SMS’s or emails unless this is permitted by the Spam Act. Any commercial electronic message that we send will identify Transform Physio as the sender and will include our contact details. The message will also provide an unsubscribe facility. If you do not wish to receive commercial electronic messages from us, please let us know.
Do Not Call Register
We will not call you on a number listed on the Do Not Call Register unless this is permitted under the Do Not Call Register Act. If you do not wish us to call you on a particular number, please let us know.
When does Transform Physio disclose Personal/Health Information to Third Parties?
In performing our functions and activities, we may need to disclose personal and/or health information to third parties. Third parties may include, where appropriate:
Data Quality and Security
To the extent required by the Privacy Act, Transform Physio will take reasonable steps to:
Transform Physio will generally provide individuals with the option of not identifying themselves when entering into transactions when it is lawful and practicable to do so.
Cross Border Disclosure of Personal and Health Information
If Transform Physio transfers your personal and/or health information outside of Australia, Transform Physio comply with the Privacy Act and take such steps as reasonable to ensure that the overseas recipient does not breach the requirements that relate to cross-border disclosure of personal information.
Access and Correction of your Personal and Health Information
Please contact Transform Physio if you would like to access or correct the personal and/or health information that we hold about you. Transform Physio will generally provide you with access to your personal and/or health information (although a fee may be imposed) and will take reasonable steps to amend any personal and/or health information that is incorrect.
In some circumstances, Transform Physio may not permit access to your personal and/or health information, or may refuse to correct your information, in which case we will provide you with reasons for this decision.
Please contact Transform Physio if you have any queries about the personal information that Transform Physio holds about you or the way that we handle that personal information.
Transform Physio Head Office
Address: Level 1, 64 Overseas Drive, Noble Park North VIC 3174
Phone: 1300 797 556
Please contact us on the details above if you have any concerns or complaints about the manner in which your personal information has been collected or handled by Transform Physio.